Support the coordination and facilitation of response activities during operational disruption events
Assist with incident communications, stakeholder updates, and response tracking
Maintain and update incident management playbooks, procedures, and documentation
Participate in post-incident reviews and lessons-learned activities
Operational Resilience & Continuity Activities
Conduct and support Business Impact Analyses (BIA) and continuity assessments
Assist with maintaining and improving Business Continuity / BC-DR plans
Support resilience testing initiatives, including tabletop exercises and simulations
Contribute to ongoing framework enhancements and process improvements
Stakeholder Coordination
Partner with business, technology, risk, and compliance teams
Support cross-functional collaboration during exercises and incidents
Help ensure roles, responsibilities, and procedures remain clearly defined
Operational Readiness & Continuous Improvement
Support emergency notification tooling and data accuracy
Assist with reporting, metrics, and resilience program insights
Contribute to initiatives aimed at strengthening incident response maturity
The Requirements
4 - 7 years of experience in Operational Resilience, Business Continuity, Incident Management, or related disciplines
Experience supporting incident / crisis response activities within a matrix organization
Hands-on experience with BIA, BC/DR planning, or resilience testing
Familiarity with resilience frameworks, regulatory standards, or industry best practices (e.g., DORA, ISO 22301, NIST)
Preferred Experience
Experience within Financial Services, Insurance, or other regulated environments
Exposure to resilience / continuity platforms (e.g., Fusion Risk Management or similar tools)
Professional certifications (CBCP, MBCI, DRI, etc.) a plus
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $82,000.00-$92,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
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