Job Description

Hardware Test & Validation Engineer

As a Hardware Test & Validation Engineer | ARC, you will play a critical role in device compatibility testing, qualification, and burn-in testing to validate new firmware and hardware before it goes to the field. You'll run structured test procedures, capture results in Jira and reports, troubleshoot issues using lab tools, and produce clear SOPs/memos that enable Ops and other teams to support devices in production.

This position reports to the Director of Electrical Engineering Product. As a member of the Product Strategy team, you need to be self-motivated, highly organized, independent, and ready to tackle new tasks quickly, creatively, and efficiently.

Responsibilities:

• Execute daily device compatibility testing across a wide range of enterprise handheld devices
• Perform device qualification and burn-in testing using defined procedures; document pass/fail results and escalate anomalies.
• Validate new firmware and new hardware releases prior to field deployment confirm functional and performance requirements are met.
• Create and manage Jira tickets
• Troubleshoot hardware and charging issues using lab tools (DMM, bench supply, USB analyzers; oscilloscope as needed).
• Research new devices (specs, charging behavior, accessories) to determine likelihood of ARC compatibility.
• Write and maintain SOPs, support memos, and test procedures to enable Ops/Support to consistently validate and support devices in the field.
• Keep the test lab operationally ready by maintaining supplies, managing device/cable stock, and preparing test setups for daily compatibility testing and release validation.

Qualifications:

• Bachelor's Degree in Electrical Engineering or related field
• 0–3 years experience in hardware testing, lab work, validation, or electronics troubleshooting (internships count).
• Comfortable reading datasheets and schematics; familiarity with PCBs and common electrical concepts.
• Hands-on ability with lab tools: multimeter, bench power supply, USB analyzers, oscilloscope.
• Basic hands-on skills: soldering and wiring for simple rework/debug setups
• Strong documentation skills
• You are a strong communicator, attentive listener, and compelling explainer with the ability to focus on a problem, ask the right questions, and gain expertise quickly.
• Self-motivated and organized, you must be able to work independently and manage multiple tasks simultaneously.
• A strong bias for action and a "get it done" attitude. You are never satisfied with the status quo.

Preferred Qualifications:

• Experience validating firmware (reading logs, regression testing).
• Experience with USB charging standards, DC power management circuitry, and related testing methodologies.
• Experience with Raspberry Pi, Arduino, and embedded systems for Arduino/Raspberry Pi for quick debug instrumentation.
• Experience with 3D CAD software
• Experience working at the intersection of hardware and software is a big plus.
• Experience working at a startup is a plus

Location:

We are headquartered in Philadelphia, PA. In order to successfully manage both hardware and software, this role is expected to be full time in the office. Some remote work is possible depending on projects. You must be authorized to work in the United States.

Benefits:

• Health, dental and vision insurance
• Health Care FSA
• 401k plan with matching company contributions
• Paid time off

Why Join Us:

We're building something ambitious — and doing it with collaboration, conviction, and purpose. The team gels in a way that is special – our alchemy is rooted in realness, curiosity, appreciation for each other's differences, celebration for each other's strengths and a trust that fosters open feedback when we see an opportunity to do something better.

If our mission and values resonate with you, we'd love to hear how you'd like to contribute and be part of the journey.

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